The procedure to check your Fluzpay balance will differ on a merchant by merchant basis.
To check the balance of a Fluzpay voucher, follow the same process outlined by the retailer for checking gift card balances. You are not able to check your balance from within the Fluz App. Fluzpay voucher balances will not update automatically after a purchase, and the vouchers are not removed automatically when the balance has been used.
Some Fluzpay vouchers will be checkable by simply navigating to the merchant’s website, locating the “gift card balance” function, and inputting your specific code. Other merchants you may have to call directly to check the balance over the phone. Another option, if the merchant has a physical location, is to ask the cashier to check the balance for you.
There may be instances where a merchant does not have a way to directly check the balance, in that case, we recommend using our manual balance editor to keep track of how much credit you have left on your Fluzpay voucher.
You can see all of your vouchers by navigating to the More Menu by tapping the icon at the top right of the screen, and selecting Fluzpay Purchases. Each voucher will have an Options Menu denoted by 3 dots to the right. Tapping into these options will allow you to change the displayed remaining balance on your voucher by selecting Edit Balance. You can enter the amount spent, which will automatically calculate for you the new balance. You can also Archive the voucher when you have spent the full balance, which will hide the gift card under the Archived tab.
Please note, updating the displayed balance or marking a gift card code as archived does not change the actual value of the gift card code.